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Whitefish Bay High School Pay It Forward Tour

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Core Site/Cvent FAQ

Are you confused about Cvent?  Does a participant have a question about registering, but you aren't sure the answer.  Well, you are in the right place.  This website is dedicated to answering any and all common questions for Cvent.  Below are some answers to FAQ's that the STLF National Office gets.  Check this info out and hopefully you'll be able to find the answer you are looking for.  In case you just can't get enough Cvent, be sure to check out the Cvent Guidebook and Cvent Tutorial Videos.  Alrighty, he are the Cvent FAQs:

We have an early bird rate.  How does that work?

Cvent can be set up to provide a discounted “early bird” pricing structure based on date.  With this you can set multiple prices and the dates they are good for.  It works so that when people register, the discounted price will appear automatically as long as they register before the date specified in Cvent.  With this process there is no need to create discount codes.

If this is something you would like to do, let STLF National know and they would be happy to set this up for you.

How does financial aid work?  Do we reimburse people the difference in Cvent?

Financial aid works as a price reduction.  So someone receiving financial aid effectively is paying a reduced price to attend.  In Cvent, we have created Discount Codes, email your chapter contact for them.  When a "Discount Code" is applied while registering in Cvent, the registration price is reduced in the system.

If someone has already registered, check out Cvent video #4 for instructions on how to make the adjustment within Cvent.

Can participants pay less than the full payment to register?

Yes!!!  This is a VERY effective recruitment tool so be sure to let people know about this.  Here is how it works: on the page which asks for your credit card information, there is a box called Amount Applied.  The default will be the full payment.  To pay less than the full amount, erase the payment amount and enter how much you would like to pay.  This is also labeled on the payments page in case participants don't know already.  Keep in mind there is a minimum downpayment of $125.  The full payment is due before the Tour leaves.  STLF will send out balance due emails a few weeks before the trip to remind those that have not paid.

Many people are able to afford paying the full registration fee, just not all at once.  Since some of these people may request financial aid because they don't know you can make a partial payment, you can offer them a payment plan in which they pay the initial $125 to register, then the rest the month your Tour leaves.

A participant made the $125 downpayment, how do they make a final payment?

There are two ways to make the final payment: Online or Check.  To make your payment online:

1) Click on the registration link from the respective Tour page.

2) Enter your name and email address and click "next."  Please remember to use the email address that was used during registration.

3) Enter in your confirmation number.  You'll receive this in an email right after you register.  If you don't know the confirmation number, there is a link that can resend you the confirmation number.

4) Once you're logged in, click "Submit Payment" at the top of the page and enter in your payment details.

If they prefer, they can give your chapter a check or money order to:

How do we get the money participants pay to Cvent?

Cvent is set up so that when people register, the money goes to STLF National.  It’s the only way we can set it up – sorry :(.  Every month (or even more frequently in February/March), STLF National will send each Chapter a check for the registrations.  STLF National will let ya know when the checks are cut that way you know to be on the lookout for them.

A participant is no longer able to go, how do refunds work?

Cvent is set up so that there is a $125 nonrefundable downpayment.  If someone registered and paid more than $125, the difference would be refunded.  In case people are caught off guard by this nonrefundable policy, it is stated on every tour information page on the website.

In case your bus is canceled, we can process full refunds via Cvent for you.

How can someone move buses?

To move to a different bus, click the register link from the Tours page, enter your name and email address and continue through the registration.  The contact information should appear as the system will recognize your email address.  On the Tour selection page, check the box next to the Tour you would like to attend.  Also, check the unregister link next to the Tour you would like to unregister from and click "Next" at the bottom of the page.  On the last page the summary information will appear showing which Tour you are now registering for.  If the information is correct, press "Finish."

If you would prefer, let STLF National know and they can process the move.

A participant tried to log back into their registration, however it says they are not register.  Why is that?

The registration system is based on email addresses.  To log back into a specific registration in the registration system, click the "Register" link for the respective Tour and enter the email address that was used during registration.

I received an email saying "Failed Transaction for the Pay It Forward Tour.  What does that mean?

A Failed transaction means that the payment did not process.  In most cases this is due to a typo or an authorization issue with your bank.  If there is a failed transaction, you are still registered for the Tour.  The participant can try to make another payment by following the “how to make a final payment” instructions see above.  If the problem persists, have them contact their bank to authorize payments to Students Today Leaders Forever.